WEBSITE TERMS OF SALE

Website Terms of Sale 

Version: 31.07.2025 

PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING YOUR ORDER AND MAKE SURE YOU UNDERSTAND THEM 

Welcome to www.drinkslo.co.uk (the "Website"). These are Our website terms and conditions of sale ("Terms") which govern the sale of goods via Our Website ("the Products") to you. By using this Website and/or placing an order you agree to be bound by these Terms, together with any and all other policies and documents mentioned in these Terms. 

We operate the Website. We are Bettys & Taylors of Harrogate Ltd trading as “Slö”. We are registered in England and under company number 00543821 and Our registered office is at 1 Parliament Street, Harrogate, HG1 2QU, England. Our main trading address is at 1 Parliament Street, Harrogate, HG1 2QU, England. Our VAT number is 405696146 (“Slö” or “We”” or “Us” or “Our”). 

 4.1. Our Website is solely for your personal use and should not be used for any business or commercial reasons. 

4.2. You are responsible for your use of Our Website. The Website can only be used for lawful purposes. You agree to comply with all applicable laws and regulations regarding Our Website and any orders placed via Our Website. 

4.3. You can create an account on Our Website. You agree that any information you provide Us when creating an account, or using Our Website, is correct and up to date. You are responsible for informing Us of any changes to the details provided, such as a change of address, by updating your account online or contacting Us using the details above. 

4.4. You are responsible for keeping your account information safe and secure. If you believe that someone else knows your username and/or password, or that there has been any unauthorised use of your account, please contact Us using the details provided above. 

 5.1. We have made every effort to describe and display as accurately as possible the Products that appear on the Website. However, your Products may vary slightly from the description and images on Our Website. 

5.2. Please note that the colours and appearance of the Products you see when viewing on Our Website will depend on your computer equipment and the resolution of your screen and/or monitor, and these may vary slightly from the actual Products. 

 5.3. Prices, offers and Products are subject to availability and may change at any time prior to receipt of your Dispatch Confirmation. 

 6.1. All orders made are subject to these Terms. To order Products from Our Website and to create a Contract between you and Us, follow these steps.  

6.2. First, find the Product that you would like to purchase using the Website. When you're ready to buy a Product, click on the Product name or image, set the desired quantity, select a variant from the dropdown (if applicable) and then click on the "Add to Basket" link provided next to the Product image.

6.3. You can continue browsing to add more items to your shopping basket. To check what is in your shopping basket at any time, click on "View Basket". When you are ready to check out, click on "View Basket".

6.4. Please note that all Products are subject to availability and Products added to your basket are not reserved.

6.5. If you're happy with the item(s) in your basket, add any promotion code into the box when prompted and click "Apply" (if applicable). When you are satisfied that your order is correct, click on "Proceed to Checkout". You then have the option to log in as an existing registered customer, meaning you can select stored billing and delivery addresses. You don't have to be registered to shop, but if you do, you'll find that it makes shopping with Us easier and faster.

6.6. If you do not have an existing account please fill in your details, ensuring the billing address provided is the address your credit or debit card is registered to. Please also choose your delivery address option (the address you entered for the payment card, or a different one)

6.7. If you have previously stored payment card details, you can now select a card to use for payment. If no payment details are stored, you will be asked to key in your payment information at the final stage of order placement (after clicking "Order and Pay"). At this stage you will be required to specify card type, enter the name on the card, the long number shown on the card, the date of expiry and the verification number (last 3 digits).

6.8. Check the "Review your Order" section carefully. If your order is incorrect make any necessary amendments to your order by clicking the "View Basket" link.

6.9. Once you have made any necessary amendments and you are happy that your order is correct, click "Order and Pay". When you make an order via Our Website this is an offer to purchase the Products from Us.

6.10. We will send you an order confirmation email ("Order Confirmation") to confirm that We have received and are processing your order.

6.11. We, or our delivery partner, will send you another email when your order has been dispatched which will state the tracking number (if applicable) ("Dispatch Confirmation"). Order acceptance and completion of the Contract between you and Us will take place when you receive the Dispatch Confirmation. Once you have received your Dispatch Confirmation, We will not be able to make any changes to your order or the delivery address provided.

6.12. The Contract between Us is completed once the Products are delivered. The risk in the Products will pass to you once they are delivered, which means that you will become responsible for the Products.

6.13. As stock levels change on an ongoing basis, Products you order may unfortunately become unavailable. If for any reason We cannot provide you with a Product you have ordered, you will be contacted by email and a refund will be issued for the item(s) that are missing. 

7.2. By placing an order with Us you are confirming that you are of the legal age to buy the Products, but We reserve the right to require confirmation or evidence of age at the time of order or on delivery. 

 8.1. UK Deliveries 

a) UK deliveries are serviced by Royal Mail and prices start from £4.50 for standard delivery, with a maximum weigh of 2kg per parcel. Please see Schedule 1 for estimated delivery times. 

b) We can deliver to the Highlands and Islands (including Isle of Wight, Isle of Man, Scottish Islands and Channel Islands) and certain other remote UK regions however we advise that delivery may take slightly longer than for mainland UK. Please see Schedule 1 for more details. 

c) Please note that we cannot deliver internationally, or to the Isles of Scilly or Northern Ireland at this time. 

*Please note, while we will endeavour to keep this information up to date, all delivery costs are subject to change, for example, due to price changes implemented by our delivery partners. Also, due to the high volume of deliveries over peak periods (which include the six-week period prior to 25 December and the four-week period prior to Easter) Our couriers operate extended hours. Consequently, they may attempt to deliver your Products ahead of your chosen date to ensure it arrives on time. For example, some orders placed for delivery on a Tuesday may be delivered on the previous Sunday or Monday. 

a) Delivery prices (including those set out elsewhere on Our Website) are subject to change.

b) You are responsible for providing Us with correct and complete delivery details. We are not liable for the delivery of your order as a result of being provided incomplete or inaccurate details.

c) If you order more than one Product, these may be dispatched and delivered separately depending on the delivery option you select.

d) Additional delivery information that is available, for example the name of the courier who will deliver your Products and any tracking information, will be provided in your Dispatch Confirmation.

e) If Our couriers deliver your Product(s) in accordance with your instructions (whether to a 'safe place', to a collection point, to a neighbour or otherwise) neither We nor the courier will be liable for any loss, theft or damage to the Products following delivery. Any such instructions are given entirely at your own risk.

f) If delivery is not possible, then Our couriers may leave or post a card with instructions, or email instructions, giving details of how delivery can be re-arranged or the parcel can be collected.

g) Orders which include alcohol, or any other Product subject to restrictions on age, must be signed for at the delivery address (or upon collection), by you or by your nominated representative and the person receiving the delivery may be required to provide evidence of age. We reserve the right to refuse delivery to any person who appears to be underage if satisfactory proof of age cannot be produced.

h) For information on estimated delivery times relevant to your order, please refer to Schedule 1 of these Terms.

i) We will aim to deliver your Order within the estimated delivery period set out in Schedule 1. If We are unable to meet the estimated delivery deadline because of an Event Outside of Our Control (as defined in paragraph 17 below), We will contact you. However all delivery times are approximate. We will not be liable for any delay or failure to deliver your order as a result of an Event Outside of Our Control, or any failures delays caused by our third party delivery partners. 

10.1. While we hope that you will be happy with your Product(s), you may be legally entitled to certain remedies if something goes wrong. This paragraph sets out the options available to you. Nothing in these terms affects your statutory rights. Advice about your legal rights (including statutory remedies) in the UK are available from your local Citizens' Advice Bureau or Trading Standards office.

10.2. If you are unhappy with a Product, an Order, wish to cancel an Order (subject to paragraph 10.3) or have any questions, you can notify us. The best way to do this is using the contact details in paragraph 2.1. 

To assist Us, we recommend you include your order number, name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.  

Your legal right to cancel without reason

10.3. Subject to paragraph 10.13 of these Terms (below), you have a legal right to cancel your Contract with Us within 14 days without giving any reason. The cancellation period expires after 14 days from the date of delivery of the Products, or the day on which the last product is delivered (if Order is split over multiple deliveries). Exceptions apply, please see paragraph 10.13.

10.4. Please note that once an order is placed, depending on the stage at which the order is, it may not be possible to prevent or delay dispatch of that order. If you wish to cancel an order, we recommend that you follow the steps at paragraph 10.2 as soon as possible.

10.5. To exercise the right to cancel, you must inform Us of your decision to cancel your Contract by making a clear statement (e.g. letter, email or on the telephone) to Us that you wish to cancel your Contract, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. To assist Us with your cancellation request, please also provide Us with your order number.

10.6. You may use the model cancellation form attached at Schedule 2 to exercise your right to cancel, but it is not obligatory. Order cancellations can also be made to Us using any of the contact details provided above.

10.7. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period, i.e. 14 days after delivery, has expired. You must send back the purchased Products to Us at Taylors of Harrogate, Pagoda House, Plumpton Park, Harrogate, HG2 7LD, United Kingdom without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation of this Contract to Us. Products must be returned unopened, in original packaging and with original labels attached and undamaged. The returned Products must be in the same condition as they were delivered to you and We reserve the right to make any deductions from the refund amount if there is any indication that the Product has been unnecessarily handled, as explained at 10.9 below. The costs of returning goods is your responsibility, you will have to bear the direct cost of posting the Products to Us. We suggest that you obtain proof of postage in relation to any such returns. Please follow Our returns procedure set out in Schedule 3 when returning Products under this paragraph 10.7. If We do not receive the Products back from you, We may arrange to collect them from you at your cost. 

Effects of cancellation 

10.8. If you cancel this Contract, any money you have paid, including the costs of delivery (with the exception of any supplementary costs arising if you choose a type of delivery other than Our standard or least expensive method of delivery), will be reimbursed to you.

10.9. We may make a deduction from the reimbursement for loss in value of any purchased Products supplied, if the loss is the result of unnecessary handling by you.

10.10. You are only liable for any diminished value of the purchased Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the purchased Products you have received.

10.11. Subject to paragraph 11 (Refunds) where we are giving you a refund for a cancelled Order (or part Order), that refund will be processed within:

a) 14 days after the day We receive back from you any purchased Products supplied; or 

b) if there were no purchased Products supplied, 14 days after the day on which We are informed about your decision to cancel this Contract. 

10.12. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless (at Our absolute discretion) We have expressly agreed otherwise with you, and in any event, you will not incur any fees as a result of the reimbursement. 

Circumstances excluding your legal right to cancel without reason 

10.13. Notwithstanding paragraph 10.3 of these Terms, your legal right to cancel your Contract with Us within 14 days of receiving the Product(s) does not apply in the case of any Product ordered by you that is: 

a) made to your specifications or personalised; or 

b) sealed, including for safety, hygiene or other legal reasons, once it has been unsealed after you receive it; or 

c) perishable Products, including food or beverage items which have an expiry date of up to 28 days after the date of dispatch; and/ or

d) chilled or frozen Products; or

e) any other similar Products which by reason of their nature cannot be returned. 

Faulty or mis-described Products 

10.15. If We have made a mistake, or you receive Products that are faulty, damaged, not of satisfactory quality or unfit for purpose, please return them to Us by post following the returns procedure set out in Schedule 3. We may also request photographs of the Products and packaging in order to enable Us to investigate the matter.

10.16. Upon receipt, the Products will be examined by Us to determine any fault. If the Product is found to be incorrect, defective or damaged, We will refund the price of the Product, the delivery charges you have paid to receive that Product (unless the faulty or mis-described Product was sent to you with other items which you are not returning)  within 14 days of the date on which We receive the Products back from you.

10.17. For the avoidance of doubt, if the Product has passed its expiry date and/or the fault in question has been caused by you, then no refunds will be given. 

11.1. Refunds will be made in accordance with either paragraph 10.11 or paragraph 10.16 above, depending on the reason why you are returning the Product(s). 

12.1. Non-acceptance of your order at the time you place it in accordance with the steps set out in paragraph 4 or cancellation of your Order by Us even after it has been accepted, may occur as a result of one of the following (without limitation) 

h) In the event of non-acceptance or cancellation of an order by Us, We will refund you the price of the Product(s) in question. 

13.1. If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of these Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence, or it was contemplated by you and Us when the Contract between you and Us was created. 

13.2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

13.3. You will be responsible for the storage of Products in accordance with storage instructions from the time of delivery, including any instructions in relation to the appropriate temperature for keeping the Products. All indications of dates of durability are subject to you keeping the Products in accordance with such instructions and We shall have no liability to you for any deterioration of the Products or any associated loss or damage in these circumstances. 

 13.4. We may provide general information on Our website in relation to Product suitability, ingredients (including allergens), storage instructions, durability and nutritional information, but such information has been gathered from various sources and We can make no representation or give any warranty or undertaking that the general information as detailed on Our website will be the same as the actual information on the Product labelling. Therefore, you will be responsible for checking the packaging and/ or label of any Products delivered in relation to such information. 

13.5. While We try Our best to ensure the information We provide on Our Website is correct and complete, please be aware that minor deviations and variations may occur due to products being handcrafted and in the event of substitutions made. We make no warranty that the Website will meet your requirements or will be uninterrupted and error-free, or that it will be free of viruses. We recommend that you use anti-virus software for your own protection. 

13.6. We do not in any way exclude or limit Our liability where it would be unlawful to do so. This includes any liability for: 

 a) death or personal injury caused by Our negligence; 

13.7. As a consumer in the UK, you may have legal rights (including statutory remedies) in relation to Products that are faulty or not as described. Similarly, as a consumer, you have legal rights (including statutory remedies) in relation to services not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Nothing in these Terms will affect these legal rights. 

13.8. Advice about your legal rights (including statutory remedies) in the UK are available from your local Citizens' Advice Bureau or Trading Standards office. 

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by an Event Outside Our Control. 

14.2. An "Event Outside Our Control" means any act, event or circumstance beyond Our, or Our suppliers’ of sub-contractors’, reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, any act of God, war (whether declared or not) or threat or preparation for war, fire, explosion, any abnormal, extreme or unusual weather conditions ( including any storm, flood, or earthquake), subsidence, outbreak of illness, disease or virus ( whether or not declared as an epidemic or pandemic and including without limitation Covid-19), or other natural disaster, any Acts of Parliament and/or governmental or regulatory authority action, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, whether or not foreseeable at the date of the Contract. 

14.3. If an Event Outside Our Control takes place that affects the performance of Our obligations under a Contract: 

 a) We will contact you as soon as reasonably possible to notify you; and

b) Our obligations under a Contract will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. 

 14.4. If an Event Outside Our Control causes a delay of more than 30 days of the performance of Our obligations under a Contract, then you will have the option to cancel the Contract. 

14.5. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control has ended. 

 15.1. By using Our Website, you agree to collection, use and processing of your information. We collect, store and process your information in accordance with our Privacy Policy, which forms part of these Terms. For further details, please read the Privacy Policy. 

15.2. For information on how We use cookies and the type of information We collect, please see Our Cookies Policy, which also forms part of these Terms. 

16.1. Our Website, its content and the Products displayed belong to Us and are protected by intellectual property rights. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in Our Products or the content on Our Website shall remain at all times vested in Us. 

16.2. You agree to use Our Website lawfully and to not copy, reproduce, republish, redistribute, transmit or commercially exploit anything on Our Website in breach of Our intellectual property rights. 

17.1. We may transfer Our rights and obligations under a Contract to another organisation, but only in circumstances where We can ensure that this will not affect your rights or Our obligations under these Terms. 

17.2. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing. 

17.3. The Contract is between you and Us. No other person shall have any rights to enforce any of its terms. 

17.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

17.5. If We fail to insist that you perform any of your obligations under these Terms or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default or breach of these Terms by you, We will only do so in writing, and that will not mean that We will automatically waive any later default or breach by you. 

17.6. These Terms are governed by the laws of England and Wales. This means a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English and Welsh law. You and We both agree that for any disputes between you and Us in relation to these Terms and the Contract between you and Us, the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 

17.7. These Terms, and the documents referred to in them, govern Our relationship with you and no other terms or agreements apply. Your legal rights are not affected by these Terms. 

17.8. We reserve the right to amend these Terms from time to time, where we consider it reasonable and necessary to do so. Where we do, we will publish the updated terms on our website. This will not affect your statutory rights. 

 18.1. In the event that We fail to meet Our high standards of customer service, please do not hesitate to contact Us by: 

a) Calling Us on 0800 328 1886  between the hours of 9am and 5.00pm GMT Monday to Friday (excluding bank holidays); 

 b)  By sending an email to hello@taylorsofharrogate.co.uk; or 

 c) By writing to us at Customer Services, Taylors of Harrogate, Pagoda House, Plumpton Park, Harrogate, HG2 7LD, United Kingdom. 

18.2. We aim to provide an initial response to a complaint by email the next working day (excluding public holidays). This may change during busy periods.